CONTRACTUAL AGREEMENT BETWEEN SHIRECABS AND THE CLIENT: BOOKING, CANCELLATION, AND REFUND POLICY
WHEREAS:
Shire Cabs, hereinafter referred to as the "Provider," and the Customer, henceforth referred to as the "Client," mutually seek to formalize a legally binding agreement governing the intricacies of taxi bookings, cancellations, and refunds.
SECTION 1: RESERVATION CONDITIONS
1.1 The Provider shall furnish taxi booking services in compliance with the Monmouthshire Taxi and Private Hire Licensing Policy, subject to the subsequent conditions:
a. Taxi bookings initiated via Shire Cabs' online platform, telephone, text messages, or social media gain validity upon confirmation by the Provider.
b. Last-minute bookings, contingent on availability, do not warrant precise quotes and are subject to invoicing in adherence to the aforementioned licensing policy.
SECTION 2: PAYMENT OBLIGATIONS
2.1 Payment obligations are delineated as follows:
a. Depending on temporal, spatial, and logistical parameters, the Client may be obligated to remit a deposit or full payment through approved modalities, including but not limited to Credit/Debit Card, BACS, Google Pay, and Apple Pay.
b. Clients opting for the "pay in 4 instalments" alternative shall adhere to supplemental stipulations outlined by Clearpay, a third-party provider.
SECTION 3: BOOKING MODIFICATIONS
3.1 The contractual rights and obligations pertaining to booking modifications are articulated as follows:
a. Clients reserve the prerogative to effectuate alterations to booking schedules upon furnishing reasonable notice, subject to availability, with the Provider undertaking reasonable endeavours to accommodate such adjustments.
b. The Provider retains the unilateral authority to effectuate revisions to bookings in instances of extenuating circumstances, ensuring the welfare of all clientele.
SECTION 4: CANCELLATION TERMS
4.1 The terms and conditions concerning the cancellation of bookings (valued at less than £100) are stipulated as follows:
a. Cancellations effected at least 7 days antecedent to the scheduled pickup time presumptively confer eligibility for a refund, subject to ancillary provisos within this contract.
b. Cancellation requests initiated within a period of less than 7 days preceding the scheduled pickup time are generally deemed ineligible for refund, subject to supplementary provisions contained within this contractual agreement.
c. In the event that the designated pickup date and time fall within a period shorter than the stipulated qualifying cancellation period (4.1(a)), the client hereby acknowledges and consents to the inability to exercise contractual right as described in 4.1(a).
4.2 The terms and conditions concerning the cancellation of bookings (valued at more than £100) are stipulated as follows:
a. Cancellations effected at least 14 days antecedent to the scheduled pickup time presumptively confer eligibility for a refund, subject to ancillary provisos within this contract.
b. Cancellations effectuated within a timeframe of less than 14 days antecedent to the stipulated pickup time are customarily construed as non-refundable, with each specific occurrence being subject to individual adjudication and consideration.
c. In the event that the designated pickup date and time fall within a period shorter than the stipulated qualifying cancellation period (4.2(a)), the client hereby acknowledges and consents to the inability to exercise contractual right as described in 4.2(a).
4.3 In the event that the Service Provider cancels a pre-paid journey due to unforeseen circumstances, the Client shall be entitled to receive a complete and prompt reimbursement.
SECTION 5: CANCELLATION FEES
5.1 The Provider shall abstain from levying any sum (cancellation fees) in the event of booking cancellations.
SECTION 6: NO-SHOW POLICY
6.1 Provisions governing no-show occurrences are outlined as follows:
a. Clients failing to present themselves at the designated pickup locale within 5 minutes of the stipulated timeframe are deemed no-shows, with exception stated below.
b. No-show incidents generally preclude entitlement to refunds, and the Provider reserves the prerogative to charge the entire booking amount. Discretion may be exercised in evaluating instances of delays surpassing the designated grace period of 5 minutes on a case-by-case basis.
c. In the case of a pre-paid taxi outbound from Monmouthshire County, the Provider will exercise the exclusive waiting time up to 20 minutes. Any waiting beyond this period will incur charges as per the Monmouthshire County Council fare policy.
SECTION 7: REFUND REQUESTS
7.1 Provisions governing refund requests are outlined as follows:
a. Requests for refunds must be formally submitted in writing to the designated email address, refunds@shirecabs.co.uk.
b. Refund petitions must comprehensively delineate identifiable particulars, including contact information, appellation, booking particulars, and banking reference identification.
c. The Provider shall effectuate refunds within a maximum temporal threshold of 90 days subsequent to the receipt of the refund petition.
SECTION 8: REFUND ELIGIBILITY
8.1 Refund eligibility is contingent upon adherence to the following criteria:
a. Refunds shall be accorded for cancellations effectuated within the temporal parameters stipulated in the cancellation policy.
b. No refunds shall be conferred for no-show incidents or cancellations occurring beyond the designated eligibility window.
SECTION 9: DEDUCTIONS AND DISCRETION
9.1 Refunds accruing to eligible parties may be subject to deductions inclusive of payment terminal charges, as and where applicable, with the Provider reserving the discretion to issue non-transferable coupons or credit notes for the potential benefit of trading safeguarding on an ad hoc basis.
SECTION 10: POLICY MODIFICATIONS
10.1 The Provider shall reserve the prerogative to effectuate modifications to the provisions delineated within the booking, cancellation, and refund policy without antecedent notice. Both parties are contractually bound by the extant policy at the juncture of payment for the booking, such contract remaining efficacious until the consummation of the booked journey.
SECTION 11: FORCE MAJEURE
11.1 Force majeure circumstances shall be construed to absolve the Provider of liability in the event of service failures or delays precipitated by conditions beyond its reasonable control, inclusive of, inter alia, road conditions, vehicular traffic, inclement weather, natural disasters, labour strikes, or safety hazards.
SECTION 12: LEGAL COMPLIANCE
12.1 By consummating a booking and remitting payment to the Provider, the Client unequivocally assents to the terms and conditions articulated within this Booking, Cancellation, and Refund policy. This contractual covenant extends to each individual journey and subsists for pre-paid bookings as delineated on the Provider's official website. Both parties shall be bound by the regulatory framework prescribed within:
• The Consumer Rights Act 2015
• The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
• Any and all relevant legislations supersede the type of services provided by Shire Cabs, with the rights and responsibilities of each party being unequivocally enshrined within the ambit of the prevailing legislation.
SECTION 13: PRIVACY OBLIGATIONS
13.1 The Provider acknowledges its solemn obligation to uphold the principles of privacy and data protection, with pertinent information pertaining thereto being delineated within the Privacy page accessible at the following URL: https://shirecabs.co.uk/privacy-at-shire-cabs.
SECTION 14: DISCRETIONARY AMENDMENTS
14.1 The Provider, in adherence to the aforementioned contractual stipulations, reserves the discretionary right to amend, revise, or augment the terms contained herein without prior notification. Such modifications shall be effective immediately upon publication on the Provider's official channels. The amendments shall not be effective for a contract in place and active.
SECTION 15: UNFORESEEN CIRCUMSTANCES
15.1 In contemplation of exigent circumstances or occurrences beyond the purview of the reasonable control of Shire Cabs, encompassing, albeit not restricted to, governmental interventions, or acts of a divine nature, coupled with additional factors inclusive of but not limited to, traffic exigencies, safety-related concerns, or indeterminate delays, the Provider hereby absolves itself from any culpability or responsibility for the resultant failure or tardiness in the execution of service provision.
SECTION 16: CUSTOMER ACKNOWLEDGEMENT
16.1 By continuing with the usage of Shire Cabs services, the Customer hereby acknowledges having read, understood, and accepted the intricacies of this comprehensive contractual agreement. Any continued use of Shire Cabs services shall be construed as an unequivocal acceptance of all the terms and conditions delineated herein.
SECTION 17: DISPUTE RESOLUTION
17.1 Any disputes arising out of or in connection with this contractual agreement shall be subject to arbitration in accordance with the prevailing laws of the jurisdiction in which the Provider operates, with the arbitrator's decision being final and binding upon both parties.
SECTION 18: NON-TRANSFERABILITY
18.1 The contractual relationship established herein is non-transferable, and neither party shall assign, delegate, or otherwise transfer any of its rights or obligations under this agreement without the prior written consent of the other party.
SECTION 19: HEADINGS AND SUBHEADINGS
19.1 The headings and subheadings within this agreement are inserted for convenience and reference only and shall not be deemed to define or limit the provisions hereof.
SECTION 20: ENTIRE AGREEMENT
20.1 This agreement represents the entire understanding between the parties hereto concerning the subject matter hereof and supersedes all prior discussions, negotiations, and agreements, whether oral or written.
SECTION 21: WAIVER
21.1 No waiver by either party of any term or provision of this agreement shall be deemed a waiver of any other term or provision, nor shall any waiver constitute a continuing waiver unless expressly so provided in writing.
SECTION 22: INVALID PROVISIONS
22.1 In the event that any provision of this agreement is determined to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.
SECTION 23: BINDING EFFECT
23.1 This agreement shall be binding upon and inure to the benefit of the parties hereto and their respective successors and assigns.